Senior VillageHealth Assistant, Malvern
Location: Malvern Pennsylvania
Description: DaVita is presently looking of Senior VillageHealth Assistant, Malvern right now, this career will be placed in Pennsylvania. More details about this career opportunity kindly read the description below. The Senior VillageHealth
Assistant provides claim and benefit management support, responds to inbound
customer service calls, triages requests, researches d! ata referrals, maintains
patient and provider information, produces customer and operational reports,
and fulfills program information requirements.
Responsibilities :
Assist Supervisor(s) with the
daily functions of the VillageHealth Assistants, including but not limited
to creating the daily schedule, running daily huddles, training teammates
while maintaining VillageHealth Assistant responsibilities
Respond to inbound calls from
patients, patient family members, teammates, and other renal healthcare
professionals with professionalism, knowledge, and courtesy
Engage and welcome
beneficiaries; provide CMS and commercial program information as
necessary
Respond to inquiries and act
on the data gathered per established procedures
Maintain working knowledge of
all program benefits; explain program details and benefits to
participants in commercial and CMS programs
Ad! d and modify data and information
in all knowledge databases
Locate and verify data related
to members, providers and dialysis centers through various methods
including Internet research and communication with facilities and
providers
Reconcile payment data to
maintain accuracy
Recognize potential process
improvement ideas and suggest ways to improve procedures
Follow-up on claims issues,
fulfillment issues, member benefits, and other questions using established
procedures and follow-up mechanisms
Coordinate patient services and
appointments across DaVita locations
Prepare, create, input, and
maintain enrollment data within established time parameters and in
accordance with CMS and commercial contract guidelines and regulations
Assist VillageHealth teammates
as necessary to complete accurate enrollment app! lications to meet CMS and
commercial contract standards
Work closely with field
teammates to ensure prospecting, enrollment, and documentation processes
flow smoothly and up-to-date CMS and commercial contracts requirements are
communicated proactively
All About VillageHealth.
VillageHealth is a Strategic Business Initiative of DaVita and is comprised of a dedicated team of specially trained nurses and professionals providing integrated care management to patients with kidney disease throughout the US. We provide services to help improve the lives of our patients by working with them to prevent complications, reduce the number of avoidable hospitalizations and improve overall health.
Let's face it…the world of healthcare is dynamic and moves at the speed of light. Unlike many healthcare companies in the market today, we acknowledge that our teammates are our most important asset and we want to help them to! feel fulfilled in their careers.
When you join the DaVita Vil! lage, you're joining a winning team. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
High school diploma or
! equivalent required
Associate's or Bachelor's
degree in related area preferred
Minimum of three (3) years'
experience in healthcare customer service environment required
Minimum of two (2) years'
experience with Health Plans and member/provider services preferred
Minimum of one (1) year's
experience with databases required
Intermediate computer skills
and proficiency in MS Word, Excel, and Outlook required; ability to learn
new applications quickly required; proficiency in VillageHealth MIST
system required within 90 days of employment or position change
Advanced proficiency in data
entry required
Internet and research
abilities required
Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "
Why wait? Explore a career with DaVita today.
Go to http://career! s.davita.com to learn more or apply.
To learn more about our V! illage and the world of dialysis, click here .
Follow us on Facebook and LinkedIn
DaVita is proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to DaVita.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Sat, 16 Nov 2013 05:24:30 GMT
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