Senior Technicican, Product Support/Repair
Location: Philadelphia Pennsylvania
Description: CareFusion Corporation is at present recruited Senior Technicican, Product Support/Repair right now, this vacancy will be placed in Pennsylvania. More complete informations about this vacancy opportunity please give attention to these descriptions. Life-changers work here
CareFusion Life-changers find innovative ways to improve our customers' ability to provi! de healthcare to their patients. One way is our search for bold and inspired employees across the globe. Are you ready to change lives? Join our 15,000 employees to help clinicians solve some of healthcare's most critical challenges.
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Job Title: Senior Technician, Product Support/Repair
CareFusion Business Description
Our Pyxis® automated dispensing solutions have effectively changed the way medications are delivered to patients and supplies are obtained and distributed across care units.
Helps to increase medication safety
Reduces the risk of medication errors
Facilitates regulatory compliance
Enhances security and the quality of care
Accountabilities
The Field Service Technician will provide remote and on-site reactive service for CareFusion Pyxis automated dispensing systems located within hospitals, nursing homes and other healthc! are facilities. They service primarily hardware and software s! ystem components. Additionally, the Field Service Technician will participate in the installation and upgrades of these systems and secondarily execute a preventative maintenance program. They will participate in pre-installation testing, reconfiguring, and documentation of uncovered technical issues of all applicable Pyxis systems.
Home-based position with daily travel to customer sites in the territory; minimal overnight travel.
Company vehicle provided.
The ideal candidate will live near Philadelphia, PA.
This position is accountable for
Provides technical support to external customers to resolve issues regarding proprietary software and hardware and will be capable of fully supporting all products within their region.
Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of! a service based on customer feedback and the nature of the problem.
Performs reactive/proactive Preventive Maintenance as assigned
Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management.
Responsible for the overall ownership of the service order, or will ensure proper escalation processes are followed.
Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem.
Logs and tracks all service order activity in CRM, maintains history records and related problem documentation.
Consults with advanced team members and their liaisons to understand software and hardware errors.
Notifies appropriate internal personnel of issues at a particular account.
Ensures customer satisfaction by responding to inquiries in a timely manner and coordinati! ng customer service needs with other departments as required.
Manag! es parts per the parts management policy and procedures
Must be flexible with shift coverage in a 24x7 environment.
What is expected of you for success in your role:
Demonstrates specialized knowledge of systems and products and how they are used in customers' businesses
Diagnoses and corrects advanced system issues
Coordinates problem resolution and escalation process
Documents system and device resolution techniques for the benefit of the team
Associates degree in Technology or Healthcare related field preferred.
Prior 24x7 experience required
Strong customer service skills required.
Field customer service experience.
Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.
Minimum 2 years PC experience; networking experience required
A certification preferred
Experience supporting automation equipment! in a healthcare setting a plus.
Excellent verbal and written customer service, telephone, troubleshooting and communication skills.
Must be flexible for 24x7 on call rotation.
Must be able to lift a minimum of 40 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.
Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to CareFusion Corporation.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Wed, 18 Sep 2013 02:03:08 GMT
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